If you experience technical difficulties during your assessment, contact the help desk for support, even if the deadline to complete your assessments has passed. The OPM USA Hire Help Desk can help with technical assistance related to accessing or completing online assessments, including:
- Authentication issues (link and login)
- Assessment delivery issues (assessment text, page/question progression, timer, video player)
- Error messages
- Reasonable Accommodation requests
Contacting the OPM USA Hire Help Desk
Use this link to Submit a USA Hire Help Desk ticket.
Help Desk Availability
- Hours: Monday through Friday, 7 AM to 7 PM Eastern Time (ET)
- Closed: Weekends and Federal holidays