About
This assessment measures multiple competencies related to personal characteristics such as attitudes, interests, and preferences that are important in the workplace.
Competencies measured
The following competencies (i.e., the ability to do something successfully or efficiently) are measured by this assessment:
| Competency Name | Definition |
| Flexibility | Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity. |
| Learning | Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development. |
| Stress Tolerance | Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations). |
| Customer Service | Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Note: Clients and customers include any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government. |
| Integrity/Honesty | Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy. |
| Teamwork | Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. |
| Accountability | Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules. |
| Attention to Detail | Is thorough when performing work and conscientious about attending to detail. |
| Interpersonal Skills | Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. |
| Self-Management | Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior. |
How to prepare
Below are strategies to help you prepare for this assessment.
1 | Review these tips
-
Read Thoroughly: Carefully read the question or prompt before selecting an answer.
-
Be Honest: Choose answers that truly reflect how you normally respond to workplace interactions.
-
Stay True to Yourself: Don't overthink - choose answers that genuinely represent you.
2 | Apply these tips to a practice assessment
Select the button below to start the USA Hire Occupational Interaction Practice Assessment.