The assessments are administered through the U.S. Office of Personnel Management's (OPM) USA Hire assessment delivery platform, managed by the OPM USA Hire Program Office.
General information and help
Reasonable accommodations for the USA Hire Assessments are modifications to the online testing process that may be provided to qualified individuals with disabilities as provided for in the Rehabilitation Act of 1973, as amended. Applicants who request a reasonable accommodation will have their request reviewed on a case-by-case basis. Requests that are determined to be warranted and reasonable for the required Assessment(s) will be considered for approval.
OPM reviews and adjudicates reasonable accommodation requests for completing the assessments on their platform.
- For general information, frequently asked questions, and request process information related to USA Hire assessment accommodations, please review the Reasonable Accommodation Resource Center.
- If you are unsure if you need to request an assessment accommodation, you are encouraged to complete the USA Hire practice assessments.
How to request an assessment accommodation
Request a reasonable accommodation before beginning your USA Hire assessments by:
- Responding “Yes” to the Reasonable Accommodation question posed in your job application, or
- Submitting a ticket to the OPM USA Hire Help Desk. NOTE: When submitting your request for reasonable accommodation, please select Online Assessment for the purpose of the inquiry.
Requests for reasonable accommodations must be made before you start an assessment.
When an assessment accommodation request is not required
If you are taking assessments in an unproctored setting (i.e., not requiring a testing center appointment), you can control your testing environment. You may incorporate many common accommodations such as:
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Use a screen reader: You may use a software or human screen reader for the assessments without requesting an accommodation. Applicants are expected to secure and use a screen reader (e.g., software or human) on their own before their assessment completion deadline.
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Use closed captions: Video portions of the assessments include closed captioning for any applicant who would like to use it, without requesting an accommodation. You may use a larger screen (e.g., computer, tablet) for better viewing.
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Enlarge the font: Use the zoom feature in your web browser or the Magnifier feature on your device to enlarge the font.
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Take breaks: You can start and stop the assessments within the assessment completion period as needed without requesting an accommodation, unless otherwise stated in the instructions. If you need to stop the assessment, complete your current item then close your web browser window. You can use the same link to resume the assessments from the point where you stopped.
- Environmental accommodations: You can modify your device, desk, chair, and other physical and environmental factors without requesting an accommodation.
Actions such as those listed above are permitted without needing to request an accommodation. Be sure to secure and implement all such modifications before your assessment completion deadline. Ensure your device (e.g., computer, tablet, mobile) meets the system requirements for completing the unproctored assessments.
How to request a job accommodation
The OPM USA Hire Program Office only reviews and adjudicates assessment accommodations. A job accommodation is an adjustment to a job or work environment that makes it possible for an individual with a disability to perform their job duties.
If you are selected for a job, discuss accommodation requests with the hiring agency. Decisions for assessment accommodations don't affect job accommodation requests.